For your holiday shopping convenience, we’re extending our return policy. Orders placed from11/22/2020-1/2/2021 can be returned or exchanged until January 31st, 2021 with original receipt.
Click here to start your domestic return
Click here to start your international return
How To Return
- Start your return process above.
- Affix the postage provided and drop at any authorized FedEx location.
- Once we receive your return, we will refund the purchase amount to the original form of payment, minus an $8 return shipping fee. Please allow at least 5-7 business days for the refund to appear in your account.
- Complete a return according to the steps above.
- Place a new order online for a replacement item.
- Once we receive your return, we will refund the purchase amount to the original form of payment within 5-7 business days. Please contact customer service at 888.485.6738 to refund return shipping costs.
Online Return Policy
We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unworn, unwashed, unaltered merchandise with original tags attached for a full refund or exchange within 30 calendar days of the invoice date. Merchandise returned after 30 days of purchase will be accepted at our discretion for an online E-Gift Certificate (store credit), based on the current selling price. For your convenience, items purchased from RebeccaTaylor.com may also be returned to any of our Rebecca Taylor boutiques when accompanied by the original receipt.
We regret that merchandise marked as final sale cannot be returned or exchanged.
If product was damaged or shipped incorrectly, please call Customer Service at (888) 485-6738, and we will gladly help you with a replacement. You will not be charged for shipping of replacement items.
International Return Policy
For international returns, customers must contact Global-E and follow instructions via FAQs
Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, all charges related to the refused order will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer's refund. Any costs, duties, fees, or taxes cannot be refunded. Exchange orders that ship via any expedited method, or outside the contiguous United States, will be charged for shipping.
Store Return Policy
Our merchandise is guaranteed to be free of manufacturing defects, and we will accept any defective item for an exchange or refund. Merchandise may be returned within 30 days of purchase for an exchange or refund when accompanied by the original receipt. Returned items must be unworn, unwashed, unaltered, and in saleable condition. Items marked down 60% or more are final sale and cannot be exchanged or returned. We will honor a one-time price adjustment for all full price purchases within 7 days of purchase when accompanied by the original receipt. Refunds and price adjustments will be issued in the same form used for payment except for cash or travelers checks, which will be made in the form a mailed check or store gift card. Mailed checks may take up to 14 days for processing. We reserve the right to limit quantities purchased.
For all swimwear, customers must try on items wearing undergarments. Swimwear may be returned within 7 days of purchase and must be unworn, unwashed, undamaged, unused, with protective hygiene strip and original tags attached. All sale swimwear will be final sale.
OUTLET STORE RETURN POLICY
All returns must be purchased from a Rebecca Taylor Outlet Store. We will gladly accept unworn, unwashed, unaltered, full-outlet-price merchandise in saleable condition with original tags attached for a refund or exchange within 14 days of purchase. Items marked “Final Sale” cannot be exchanged or refunded.
Original invoice or receipt must accompany your return. Refunds will be made in the form of the original payment, except for transactions with cash, which will be made in the form of a mailed check or store gift card. Mailed checks may take up to 14 days for processing. Items with gift receipts are eligible for refund in the form of a store credit.