Our Journey

FAQs

What is Recollect?

ReCollect is a new program designed to decrease environmental waste by increasing the lifespan of your Rebecca Taylor pieces. ReCollect offers customers a chance to trade in their gently-worn Rebecca Taylor items for a credit on our website or in any of our six boutiques. In turn, these pieces will be part of a new ReCollect collection for sale on our site for others to shop and love.

What kind of Rebecca Taylor pieces do you accept into the Recollect collection?

When sending in your gently-worn pieces, please make sure they are undamaged and stain-free, and that any additional items are included, such as belts, buttons or anything that came with the original piece at the time of purchase. You can start your journey and learn how to send in your items here. We do not accept swimwear or undergarments.

How do I track my submitted items?

Once you download and print your shipping label, you can use the tracking number printed on your label to track your package here.

How long will it take to receive my credit?

Each item accepted into the ReCollect program will earn you a $15 credit towards a future purchase. When submitting items in store, you will automatically receive a gift card to use online or in any of our six boutiques. When items are sent in for submission, they will be processed and you will receive an email with your gift card within 10 business days.

How do I track my purchase and when will my order arrive?

We offer multiple shipping options. Please see our shipping policies here. You can track your items using the link provided in your shipping confirmation email.

Can I return a Recollect item?

If you chose to return your ReCollect items, we will gladly accept any unworn, unwashed, unaltered merchandise with original tags attached for a full refund or exchange within 30 calendar days of the invoice date. Please ship back returns using your carrier of choice along with the packing slip included in this order. The customer is responsible for any return shipping charges — we suggest adding insurance and tracking with your method of shipping. Items cannot be returned in store. Please ship ReCollect items to:

ReCollect Returns
Rebecca Taylor
980 Madison Ave.
New York, NY 10075

*Please note if you have purchased collection items from Rebecca Taylor.com, you cannot return your Recollect items with them as they are processed in a separate warehouse,

What forms of payment do you accept?

We accept all major payment options, including Apple Pay, PayPal, and AfterPay.

What shipping carriers do you use and do you ship internationally?

We use FedEx and FedEx Ground to ship within the United States. ReCollect is not yet available internationally.

How do you practice sustainability in your handling of Recollect pieces?

The ReCollect mission of Rethink, Recycle, Rewear reflects our philosophy of sustainability. Additionally, we have partnered with The Eco Laundry Company, a sustainable, low-impact dry cleaning service that restores items to like-new quality. We aren’t producing new pieces, but refurbishing beloved items from past seasons. We also use fully recyclable shipping materials.

Is there anything else I should know about the Recollect program?

When you purchase a ReCollect piece, you're getting something totally unique to cherish and love. And as we focus on building out our community of people who love fashion and timeless Rebecca Taylor pieces, we want to hear from you. Please email your feedback to our customer service team at customerservice@rebeccataylor.com.