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FREQUENTLY ASKED QUESTIONS

What are the benefits of registering with RebeccaTaylor.com?

When you register and create your account with RebeccaTaylor.com, we'll securely keep track of your information to ensure a simplified checkout process. You'll also be able to store all your addresses, manage your email preferences, check your order history and set up birthday and anniversary reminders.

Can I place an order without registering?

Yes, you can. You can bypass registering by selecting guest checkout in the login page during checkout. You can always call customer service at 888.485.6738 for order status updates. Registering will give you instant access to more information about your order.

What will you do with my information after I register?

Personal information relating to you and your order history are only available to you when you provide the correct password you created. RebeccaTaylor.com does not share your information with any other companies or services. For more information on our privacy policy, click here.

What if I forget my password?

Don't worry if you forget your password; Rebecca Taylor can give you a hint. If you still can't remember, we can reset your password and/or email a new one. For your security, we are unable to give out passwords over the phone or email them to a different email address than the one you used to register.

How do I track my order?

If you are a registered user, login to your account to track your order status. If you are not a registered user with RebeccaTaylor.com, your information is not available online. Please call Customer Service at 888.485.6738 M-F 9am to 6pm EST. A representative will happily provide this information to you.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call customer service at 888.485.6738.

If you ordered several items, to be delivered to the same address, we will make every effort to send all available items together. If we are unable to fulfill your order in one shipment, we will send them to you in separate packages. We will also send you an email informing you of the status of your order.

When checking on the status of my order I received an "In Process" message. What does this mean?

"In Process" means your order is in the early stages of shipping. Changes to your order cannot be made during this time period. You can always call customer service at 888.485.6738 to make a return or exchange once your order has arrived.

Why am I paying tax on shipping and handling?

State tax regulations require we collect sales tax on shipping and handling where applicable. All sales taxes collected, are paid to the state where the merchandise is being shipped. For additional tax information, click here.

How is sales tax determined?

The sales tax rate and imposition is determined by the shipping method selected for your order. Sales tax will be charged for purchases California, Georgia, & New York. For additional tax information, click here.

How is the shipping and handling calculated for my order?

Shipping and handling charges are determined by the merchandise dollar amount of your order before any special offer deductions or sales tax calculation. For additional shipping information, click here.

Where does Rebecca Taylor ship?

RebeccaTaylor.com currently ships to the following countries.

Afghanistan
Algeria
Angola
Antigua
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Bermuda
Bosnia-Herzegovina
Brazil
Bulgaria
Burundi
Canada *
Cayman Islands
Chile
China
Colombia
Costa Rica
Curacao
Cyprus
Czech Republic
Denmark
Djibouti
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Finland
France
Germany
Ghana
Greece
Grenada
Guam
Guatemala
Guyana
Haiti
Holland
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Kenya
Kazakhstan
Kuwait
Latvia
Lebanon
Libya
Lithuania
Macau
Malta
Mauritius
Mexico **
Morocco
Namibia
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Nigeria
Norway
Oman
Pakistan
Palestine Autonomous
Panama
Peru
Philippines
Poland
Portugal
Qatar
Romania
Rwanda
Seychelles
Singapore
Slovak Republic
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St. Kitts & Nevis
St. Lucia
Swaziland
Sweden
Taiwan
Tanzania
Trinidad & Tobag
Turkey
Turks & Caicos Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vatican City
Venezuela
Vietnam
Yemen Arab Republic
Zambia
Zimbabwe

* Canadian orders will be shipped 2-day Express.
** Product Origin may be China and could result in an exceedingly high duty rate.

For additional shipping information, click here.

What is Rebecca Taylor's Return Policy?

Refunds will be issued in the same form as was utilized for payment. Items need to be returned within 30 calendar days of the invoice date. We are currently unable to process online returns at the Rebecca Taylor stores.

Any item returned/exchanged must be in its original condition (unwashed and unworn) with the original price tags intact. For additional information on our return policy, click here.

How do I return unwanted merchandise?

Returns are to be shipped back via the return instructions listed on the RMA. The customer is responsible for all return shipping charges. Returns must include the customer order number and billing name. If you no longer have a copy of your invoice and wish to obtain one, please request one by calling Customer Service at 888.485.6738 or by e-mailing customerservice@rebeccataylor.com.

If your item was damaged or a wrong item was shipped, please call Customer Service at 888.485.6738. They will provide you with a Return Authorization Number and arrange for a replacement item to be shipped to you. You will not be charged for shipping of the replacement items.

Can I return any online purchase to a Rebecca Taylor Retail Store?

Yes. We will gladly accept your RebeccaTaylor.com return at any Rebecca Taylor retail store as long as you have a printed or electronic copy of the original sales receipt.

How do I use a Promotion Code online?

To redeem special offers, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Certificates, E-Cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.

What if I used a promotion code to make my purchase?

You can exchange the item for the same style in a different size or color. Or, you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item. Please contact customer service at 888.485.6738 with questions.

Can I get a refund in a different payment method than used on my original order?

All refunds will be issued in the original form of payment. If you have received an item from Rebecca Taylor as a gift, you can return it in exchange for an online store credit for the current selling price. Please contact Customer Service at 888-485-6738 or by emailing customerservice@rebeccataylor.com.

Can I get a price adjustment for an online purchase?

Yes, we offer a one-time price adjustment if a full-priced item is marked down within 7 calendar days of your order date. Call Customer Service at 888.485.6738 or by emailing customerservice@rebeccataylor.com within the 7 calendar day window. The Price Adjustment will be offered in the form of online store credit on this website.

Will you match the price of particular product if I see it marked down elsewhere?

At our discretion, we will match the price of items seen elsewhere at a lesser price if the item is in stock and available to purchase. Documentation must be provided showing the product and the listed price. Simply call 888.485.6738, or send us an email message at customerservice@rebeccataylor.com. We'll adjust the current selling price to match the documented selling price.

What forms of payment do you accept online?

We accept the following forms of payment at RebeccaTaylor.com:
  • American Express
  • MasterCard
  • PayPal
  • Visa
  • JCB
  • Rebecca Taylor Online Gift Certificates

I received an Online Gift Certificate via email. How can I use it?

Online Gift Certificates are redeemable on purchases. To place an order online adhere to the following process:

Registered Customers:
  • To Place your order online at www.rebeccataylor.com select Online Gift Certificate as your payment option during the checkout process. Then enter the card # and ID #.
  • If your purchase exceeds the amount available on the Rebecca Taylor Online Gift Certificate, a credit/debit card will be required for the difference. After completing your purchase, any unused balance will remain on your Rebecca Taylor Online Gift Certificate for future purchases.
New Customers Will Need to Register your Online Gift Certificate:
  • Click on the 'My Account' link.
  • Register as a New Customer. This will create your 'My Account'.
  • Register your Online Gift Certificate.
  • When activating your Online Gift Certificate, make sure your email address matches the address where your Online Gift Certificate was delivered. (It does not have to match the email address in Your Account).
  • To place your order online at www.rebeccataylor.com select Online Gift Certificate as your payment option during the checkout process. Then enter the Online Gift Certificate # and ID #.
  • If your purchase exceeds the amount available on the Rebecca Taylor Online Gift Certificate, a credit/debit card will be required for the difference. After completing your purchase, any unused balance will remain on your Rebecca Taylor Online Gift Certificate for future purchases.
  • To check the balance on your Rebecca Taylor Online Gift Certificate, login to your account or call 888.485.6738.
  • Record your card number in a safe place in case of loss, damage, or theft.
  • If you forget to click on the 'Online Gift Certificate' link, cancel your order and start again. Once your order has been submitted and paid for by means other than a certificate, you are unable to retrospectively use your gift certificate to offset that cost.

How do I sign-up for email communication from RebeccaTaylor.com?

To sign up for email click on or paste the following link

YOUR ACCOUNT ALLOWS YOU TO:
  • Checkout Faster
  • Create an address book to store your preferred shipping addresses
  • To be the first to hear about special offers, new products & events

How can I search for products quickly at RebeccaTaylor.com?

Find exactly what you are looking for by entering descriptive Key Words in the Search box in the upper right hand corner of every page.

Where can I find sizing information?

Size Chart

Size charts are located by clicking on the "size chart" link on the product information page.

Can I get styling advice on Rebecca Taylor products?

We have stylists available 11am to 6pm EST 7 days a week. Our team would love to assist you in additional coordination of your wardrobe. They can also suggest items for special occasions. Please email us at meatpackingboutique@rebeccataylor.com, or call us at 212.966.0406.

What careers are available with Rebecca Taylor?

If you are looking for that “perfect fit” career with a company that values your individuality and talents – you have found it. For more information on career opportunities, click here.

What internship opportunities are available with Rebecca Taylor?

Our internship program offers students hands on experience in the exciting world of fashion. We offer placement in sales, design, public relations, and e-commerce, as well as other areas of operations. If interested, please send your resume and cover letter to: info@rebeccataylor.com

I have submitted my resume and have not heard back. What should I do?

Resumes are kept on file for future opportunities.

Can I use copies of the pictures on your website for my own use?

We do not own unlimited use of our photography, so we cannot authorize usage for any reason.

How can I obtain a Lookbook of your products?

We currently do not offer a Lookbook. All products available for purchase are available online. If there is a particular item you are looking for and you do not see it, please contact customer service at 888.485.6738 for additional information on where to purchase it.

How can I find out more about your company?

Rebecca Taylor is owned and operated by Kellwood Company. Additional information can be found at www.Kellwood.com. If you have other specific questions, please send an e-mail to customerservice@rebeccataylor.com and we will do our best to get you an answer.

How can I find answers to any additional questions I may have?

Please call 888.485.6738 or email us at customerservice@rebeccataylor.com and a customer service representative will happily answer any other questions.